Acknowledgments: All orders are acknowledged upon receipt, including an initial schedule for production.

Paper Proofs: A Paper Proof is provided at no charge, and is required before printing all orders to
assure accuracy.
Once a paper proof is signed, the customer accepts full responsibility.

Pre-Production Samples:
Actual pre-production samples are available for an additional Setup Cost and
the shipping charges. Please allow 3 extra production days.

Order Confirmation:
Along with your Paper Proof, you will receive an Order Confirmation detailing
quantities, colors, styles, shipping information, etc. Please check this carefully and return with your
approval so we can proceed.

Catalogs: Up to 3 catalogs will be sent via U.S. Mail at no charge. For quantities over 3,
please provide a carrier and account number.

Random Samples: Random imprinted or blank samples are available at no charge for most items.
Items over $3 Net are billed at EQP and credited upon order. Small items which can be sent via U.S.
Mail will be shipped at no charge. Items requiring cartons or expedited shipping will require a
carrier and account number.

Spec Samples:
Spec samples on most items are available for the setup cost, which is then waived
at time of order.

Repeat Orders
: Setup charges for orders repeated within one year will be discounted by 50%.

Less Than Minimum:
For most items, we will accept orders for 1/2 of the published minimum with
a $50 (z) LTM Charge.

Custom Quotes:
Call or fax your specifications for fast, friendly service.

Rush Service:
3-Day Service is available where you see the 3-Day Service Logo, and additional cost is
shown where applicable.

Order must be clearly marked "3 Day Service."
Camera ready art, straight line copy or repeat orders qualify.
Art can be e-mailed or shipped.
Established open line of credit or credit card.
1 color imprint using standard imprint colors.
A paper proof will be provided within 4 hours of receipt of order and artwork. We will ship the order
within 3 working days after receiving the signed paper proof. For signed proofs received before
noon PST, that day will be included in the three days.

Artwork: Download or request layout templates, and supply print-ready, digital or camera-ready, artwork
to avoid additional charges ($60 (z) per hour). Email files to artwork@ideagroup.net and please reference
your P.O. number. We accept EPS vector-format files, plus Mac and PC files in most popular graphics
programs. Please convert all fonts to curves or outlines before sending.

Split Shipments: $5 (z) per address. Inquire for cost-effective quotes on larger direct mailings
and fulfillment.

International Shipments: $20 (z) per address for export documentation.

Returns or Damages: All claims must be presented with thirty days of shipment, and any returns must be
accompanied by an approved Return Merchandise Authorization number. In the case of damaged freight,
please save all packaging materials and call the Factory at once for Carrier inspection.